RETURNS & REFUNDS
Return Policy makes it possible for you to return a product if you receive a damaged or defective product or if the product is significantly different from what was purchased or when the package delivered is missing one or more products.
Conditions for return:
To return any product sold through the EASCR online store, you are required to comply with the below mentioned conditions, viz.:
1. The return has to be in compliance with the Return Policy associated with the product category.
2. EASCR store should be notified of the receipt of a damaged or defective product or if the product is significantly different from what was purchased or the package delivered is missing one or more products or accessories, within period mentioned in the returns policy.
3. Products should be returned unused, in their original packaging along with the original price tags. Labels, packing, barcodes, user manual, invoices, accessories, and original boxes defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return and shall be sent back to you.
4. The return packages should be strongly and adequately packaged so that there is no damage of products during transit.
5. The returned products are subject to verification and quality checks by the sellers in order to determine the legitimacy of the complaint or return.
6. You should return the product in original and unused condition along with all original price tags, labels, packing, barcodes, invoices, and boxes received. EASCR shop reserves the right to accept the product after quality check.
7. Only once goods have been received then only will refund be made.
All products cannot be returned. Due to product limitations and hygiene reasons, the below items cannot be returned:
1. Face Masks, Scarf, Face tube, & Caps.
2. Products that have been used.
3. Products with tampered or missing serial numbers.
4. Personalised or engraved products or resized products.
5. Product sold in sets or combination cannot be returned individually.
If you are unable to inform EASCR online shop of the receipt of a damaged or defective product or the product is not as per specifications of your order or the package delivered is missing one or more products or accessories as per the returns policy and procedure, EASCR store shall not be obliged to accept the returned product or be liable in this regard.
Damaged, defective, or other non-conforming products. Returns of damaged, defective, or other products eligible for return are accepted as under:
1. In the event you receive a damaged or defective product or a product that does not comply with the specifications as per your original or the package delivered is missing one or more products or accessories and eligible for return as described by Return Policy, you are required to get in touch with the Customer Care Team and submit a return request through email.
2. Upon receiving your return request, EASCR shop shall verify the authenticity and the nature of the request and if the request is genuine, EASCR shop will start the process of return request and will inform the team for a refund to be processed upon the receipt and quality check of the returned product. It will take a minimum of [ 6-8] business days to process your request for return of products.
3. You will be required to send the product to the seller at the provided address using a reputed courier service in your area.
3.1 It is recommended that all returns are sent via recorded delivery to ensure that the goods arrive at our warehouse. You will be responsible for the items get lost enroot. Appropriate packaging materials should be used to ensure that there is no damage to the goods during transit, as you will also be liable for the cost of any damage during transportation.
4. Upon receipt of the returned goods by the seller and successful completion of the quality check, new items will be dispatched, or alternatively, the price of the goods, as paid, will be refunded through the payment method used when the goods were purchased.
4.1 No refund will be given for delivery charges.
5. Return shipping charges/cost will be borne by buyer.
6. In the event buyer receives a damaged or defective product only then delivery charges will be borne by the seller otherwise buyer is liable to pay delivery charges.
7. EASCR store will not be liable for the products returned by mistake.
7.1 In the event where a product not belonging to the EASCR online store is returned by mistake, EASCR online shop is not accountable for such misplacement and is not responsible for its delivery back to you or any costs incurred by you or any refund.
8. If 28 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to physical address.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to physical address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at email@example.com for questions related to refunds and returns.